FAQ

Order and delivery

How will my order be shipped?

With great care and attention, because we want your products to arrive in top condition! We send our packages to Dutch addresses with Budbee.

How much are the shipping costs and how long takes the delivery?

Shipping is free on orders above €35. On orders below €35, a shipping fee of €2.95 will be charged. If you order before 23:59, you will receive your product(s) the next day.

Can I change or cancel my order after I have placed it?

No, unfortunately it is not possible to make changes or cancel the order after having placed one. Of course you always have the option to return a delivered order within 30 days.

When will I receive my order if I order on Saturday or Sunday?

Orders placed and paid on a Saturday or Sunday will be delivered on Monday.

Returns

How can I return an order?

If you are not satisfied with the goods you received, you can return them to us within 30 days after delivery, provided they are in their original and salable condition. The return form can be downloaded from the exchange and return page.

What should I do if my product has arrived broken?

If you have received the wrong items or the items you have received are defective, please send an email to support@merodacosmetics.nl to discuss this further.

What requirements should a return shipment meet?

All returned items must be unused, unopened and with original plastic packaging. We are not responsible for the costs of returning the items. Please ensure that all returned items are properly packaged so that they are not damaged in the mail. Please ensure all return packages are shipped with a trackable, insured service as we cannot take responsibility for items damaged or lost in return shipping. Make sure the return form is approved - without approval it may result in your return not being processed.

Payments

Which payment methods are used?

We do everything we can to use all methods that are easy and safe. Below is a list of payment methods: Credit card: Visa, Mastercard, Maestro, American Express PayPal iDeal Bancontact Mistercash SOFORT Banking KBC / CBC Banking Belfius Direct Net

My payment has been accepted but I have not yet received an email

You will receive an order confirmation from us after the payment has been accepted. If you have not received an email from us, we would like to ask you to contact support@merodacosmetics.nl.

Where can I enter my discount code?

You can find the place to enter your discount code on the contact page. This is after you have clicked on 'checkout' in the shopping cart. - On the computer you can enter the discount code on the right-hand side under the..

Veranderende basis

How quickly does the foundation change to my skin tone?

As soon as the foundation comes into contact with the skin it instantly changes to your unique skin tone.

Are Meroda's products tested on animals?

Our products are not tested on animals. This means that all our products are 100% animal free.

Where can I find the product ingredients?

You can find the list of ingredients on the product page or packaging of our products. If you have any questions, please contact our Customer Service team using the contact form.

Are Meroda's products vegan?

Yes all our products are vegan.

What kind of finish does the changing foundation give?

The changing foundation has a natural effect on the skin and it feels very light. It is made to cover blemishes and redness for a radiant look all day long.