Privacy Policy

Privacy policy

MVB Branding has prepared this privacy statement with regard to the way in which we collect, use and protect your (personal) data to show you that we take the protection of your privacy very seriously.

In this statement we inform you about how MVB Branding deals with your personal data. This privacy statement applies to all personal data collected by MVB Branding for the online services that we offer. MVB Branding hereby qualifies as "processing responsible" within the meaning of the General Data Protection Regulation ("AVG").

If you visit our website, you automatically leave certain data. What information we receive and save from you depends on how you use the MVB Branding website. Below you can read more about the following topics:

Which personal data is processed, for which purposes, what legal basis is there for the processing with whom do we share them?

When using the website;

When you register for the newsletter or information material

applies;

When you create an account and shop in our webshop;

When you use customer service;

When placing a product review.

How are your data protected?

How long will your data be saved?

Inspection, correction and modification of your data, and other rights that you

forward;

Contact details and changes to the policy.

You are not obliged to provide us with the personal data described below. But if you do not provide the relevant personal data, we probably cannot deliver the services / products that you have ordered.

Which (personal) data is processed, for which purposes the data is used and with whom will they be shared with?

In the context of our services, MVB Branding records various (personal) data. It depends on the way you use our website and / or webshop to which data it is. You can use our site in the following ways:

You only visit our website;

You register for our newsletter or request information material;

You create an account (and shop in our webshop);

You shop without login / account in our webshop;

You shop in our webshop but you will not end your order;

You are going to chat with us via the website;

You give feedback or reviews via our site;

You use customer service.

After this we describe by type of use which data we process, why, with any legal basis we process the data and with which other parties we may share the data. We never share your data without your permission with other parties than that we call below. We will never sell your data to third parties.

You only visit our website

Read here about our Cookie Policy.


You register for the newsletter or request information material
If you register for a MVB branding newsletter, or ask us to send information materials, your personal data will be used to inform you about our products and services. When you buy a product from MVB Branding and leave your data, for example by asking a question, we can possibly inform you in the future about other MVB branding products.

You can always unsubscribe from the newsletter or send list, via opt-out or by contacting support@merodacosmetics.nl.



Which data

We process the following information:

First and last name;
In the case of registration for the newsletter: e-mail address;
When applying for information material: depending on how you request this and what you are applying: living / delivery address, telephone number, IP address, e-mail address;
When registering for the newsletter, you can, if you want this, also fill in your date of birth and gender.
What purpose

MVB branding uses your data for the following purposes:

Delivery newsletter or information material.
Which legal basis

When registering for our newsletter and / or when applying for information material, you give unambiguous permission via an opt-in for the processing of the above data through opt-in, so that we can provide you with the newsletter and / or information material. You have the right to withdraw this permission at all times by simply sending an e-mail to support@merodacosmetics.nl

Shared with whom

We share this information with:

The third parties who manage our mailing lists and send the newsletters;
The third parties that we engage for the delivery of information material.
You create an account (and shop in our webshop)
To place an order via our website, you can register yourself as a customer. You create an account that is protected with a password and that is linked to your e-mail address. You enter your data yourself and can also change it yourself by logging in your account.

Which data

We process the following information:

First and last name;
Residential (delivery) address;
E-mail address;
Telephone number;
IP address;
Which products you have viewed in the last 60 days;
Your account number / account information
Which products you ordered;
Your last visit and login are also recorded.

We do not process payment details. Payments to our webshop are processed via a third party (Payment Service Provider, PSP). You can pay securely through our PSP in various ways. You only enter the data from your credit card or bank account on these secure pages and you then complete your order here. We only receive the PSP message whether your payment is received but not the number of your credit card or bank account. If you choose payment via Klarna, then the above also applies in addition to this we determine your date of birth, this is necessary to authenticate your payment. This in information is shared with Klarna.

If you choose payment via Klarna, Klarna reserves the right to perform a creditworthiness assessment. For more information about Klarna, visit the website www.klarna.com. For questions about this review, contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 KVK: 50315250

What purpose

MVB branding uses your data for the following purposes:

We use the data that you save in your account to process your orders - or to perform the agreement with you;
We use your IP address, e-mail address and information about your online behavior to improve our online services, products and your surfing experience. More information about this, including the ability to refuse the use of cookies, is in our Cookie Policy.
Which legal basis

The processing of the above data is necessary for the execution of your order - or to carry out the agreement that we have with you.

Shared with whom

We share this information with:

Our partners who are preparing, sending, sending and delivering orders;
Our partners who improve your online shopping experience;
Our partners who handle the payment;
Our partners who are the database where all order data and customer data in fixed for our website.
Custom audience targeting

When you order products from us, and you have given us permission for this, we can also use your e-mail address for Custom audience targeting via Facebook. MVB Branding creates a custom audience group by uploading e-mail addresses of its customers in an advertising tool. This group can then be linked to a specific Facebook campaign: Only these Facebook users can be seen the campaign. If you do not want to be part of a custom Audience Advertising Tool, you can indicate this at any time via the following e-mail address: support@merodacosmetics.nl.

You shop in our webshop without login / account
To place an order via our website, it is not necessary to register as a customer. You enter the information that we need to perform your order and can also change this data at all times.

Which data

We process the following information:

First and last name;
Residential (delivery) address;
E-mail address;
Telephone number;
IP address;
Which products you ordered;
We do not process payment details. Payments to our webshop are processed via a third party (Payment Service Provider, PSP). You can pay securely through our PSP in various ways. You only enter the data from your credit card or bank account on these secure pages and you then complete your order here. We only receive the PSP message whether your payment is received but not the number of your credit card or bank account. If you choose payment via Klarna, then the above also applies in addition to this we determine your date of birth, this is necessary to authenticate your payment. This in information is shared with Klarna.

If you choose payment via Klarna, Klarna reserves the right to perform a creditworthiness assessment. For more information about Klarna, visit the website www.klarna.com. For questions about this review, contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 KVK: 50315250

What purpose

MVB branding uses your data for the following purposes:

We use the data to process your orders - or to perform the agreement with you;
We use your IP address, e-mail address and information about your online behavior to improve our online services, products and your surfing experience. More information about this, including the ability to refuse the use of cookies, is in our Cookie Policy.

Which legal basis

The processing of the above data is necessary for the execution of your order - or to carry out the agreement that we have with you. Regarding using your IP address, the legal basis is also the legitimate interests of our organization (improving our services and smooth functioning of our website)

Shared with whom

We share this information with:

Our partners who are preparing, sending, sending and delivering orders;
Our partners who improve your online shopping experience;
Our partners who handle the payment;
Our partners who provide the database for our website.
Our accountant.
You shop in our webshop and are logged in under your account but you will not surround your order
The moment your products places in the shopping basket on our website, but then your order for whatever reason does not complete, but have left your email address (for example because you have logged in to your account) then it may be that we can do you you will still help this order to complete. We do this by sending an email with the products that were in your basket.

Which data

We process the following information:

E-mail address;
Telephone number;
IP address;
Which products you have placed in the shopping basket, but have not yet settled.
What purpose

MVB branding uses your data for the following purposes:

We use the data that you register to help you complete your order via email or telephone;
We use your IP address, and information about your unlined behavior to improve our online services, products and your surfing experience. More information about this, including the ability to refuse the use of cookies, is in our Cookie Policy.
Which legal basis

The processing of the above data is necessary to verify that something is wrong in your ordering process. This is therefore necessary for the implementation of our agreement. Regarding using your IP address, the legal basis is also the legitimate interests of our organization (improving our services and smooth functioning of our website)

Shared with whom

We share this information with:

Our partners who send the e-mail where we will remind you of the content of your shopping basket.
You are going to chat with us
The moment you stay on a web page long it may be that a chat functionality is started. Even if you have questions to us you can start the chat functionality with the Customer Care on the website. Hereby you give a (fictional) chat name.

Which data

We process the following information:

Your chat name;
(optional) e-mail address, if you specify yourself;
IP address;
The duration of your visit to our website.
What purpose

MVB branding uses your data for the following purposes:

We use the data to chat with you and advise on our products and the use of the website;
We use your IP address, and information about your online behavior to improve our online services, products and your surfing experience. More information about this, including the ability to refuse the use of cookies, is in our Cookie Policy.
Which legal basis

The processing of the above data is necessary to chat with you and to possibly provide you with advice on our products or the use of our website, or, for improving our services. If you transmit us through the chat yourself, such as your e-mail address, you agree that they are used for the purpose as mentioned in this policy. This is therefore necessary for the delivery to delivery and also for our justified interests (good services).

Shared with whom

We share this information with:

Our partners who deliver the chat software to communicate with you.
You give feedback or reviews via our site
The moment you want to post a review or otherwise want to give feedback on our customer service or on our products, this can be done on our website by logging in in your customer account.

Which data

We process the following information:

Your (fictional) name that you want to have shown at the review;
E-mail address (we do not show your review on the website);
Your given feedback or content of the review;
The number of stars that you give us product.
What purpose

MVB branding uses your data for the following purposes:

We use your (fictional) name, the number of stars that you have our data and your feedback or review to show our other customers what you think of our products and services;
We may also use the data to find a solution for the problem with you to the jaw.
Which legal basis

The processing of the above data is necessary to place your feedback or review on our website and to contact you in that context to find a solution to the problem or complaint you asked. The legal basis is therefore implementing the delivery to delivery and our justified interests (good service).

Shared with whom

We share this information with:

Our partners who manage the website;
Customercare that you may be able to help with a complaint.
You use customer service
When contacting us, for example by asking a question to customer service via info@merodacosmetics.nl, telephone, social media or mail, we use your personal information to respond to your question. We register your question in our customer service administration.

Which data

We process the following information:

Your first and last name;
Depending on how you approach us: your telephone number, e-mail address and / or home address.
What purpose

MVB branding uses your data for the following purposes:

We use the data to improve our services;
We use the data to advise you with your choices in our webshop;
We use the data to help you if you have questions or complaints about our products.
Which legal basis

The processing of the above data is necessary, depending on the reason why you contact us, advise you or to help you with questions and / or complaints. The legal basis is therefore implementing the delivery to delivery and our justified interests (good service).

Shared with whom

We share this information with:

Our partners who help us offer and conduct customer service.

How are your data protected?
MVB Branding understands that the safe storage of your personal data is very important. The data stored in our database is protected by using conventional electronic security techniques, according to the applicable data security standards.

You only get access to your account if you complete your e-mail address and your password. All passwords and sensitive information are protected through encryption and never insight into us.

Our websites and web applications are secured by SSL certificates. You can recognize this by the green lock icon to the left of the URL in the address bar of your browser. All data that you send and receives via our website can be encrypted and not to be read by third parties. The exchange of data between our websites and our processing partners also takes place through secure connections.

How long will your data be saved?
MVB branding does not store your data more than is permitted by law and is necessary for the purposes for which your data is processed. How long certain data is saved depends on the nature of the data and the purposes for which they are processed.

MVB uses the following retention periods:

Data visit website: 6 months;
Data concerning a complaint or question: up to 6 months after the complaint or question has been settled;
Data regarding the purchase of our products: 5 years (legal limitation period);
Administrative data m.b.t. The purchase of our products: 7 years (tax retention period)
In the event of unexpected legal proceedings, we store your data up to 6 months after the procedure has been finalized.



Access and correction of your data and other rights that come to you
Access, correction, limitation, removal of your data
If you wish, MVB Branding can provide you with an overview of your personal data that is known to us.

If the information appears to be incorrect, or the storage of it is contrary to the applicable laws and regulations, we will correct this information or remove your request. Requests to inspect, correction, limitation, removal or can

Every moment are submitted by sending an e-mail to support@merodacosmetics.nl. MVB branding will then delete or adjust your data within 4 weeks after confirmation. We will respond to your request within 4 weeks.

To object
If you do not agree with a certain processing of your data, you can at any time object to processing via sending an e-mail to support@merodacosmetics.nl. After receiving your e-mail, we will respond to your objection as soon as possible, but at least within 4 weeks.

Data Portability
You are entitled to data portability. This means that you have the right to receive the personal data that you provided to us in a useful form to transfer it to another processing manager. If you want to receive your data in such a form, you can send an e-mail to support@merodacosmetics.nl. We will then contact you as soon as possible to discuss in which format you want to receive the data. We will respond to your request within 4 weeks. If the request is complex, we will inform you within 4 weeks that we need a maximum of 2 extra months to respond in terms of content. The period for responding to complex requests is therefore up to 3 months.

The withdrawal of previously given permission
If you have given us permission to process your personal data, you can withdraw this permission at any time through sending an e-mail to support@merodacosmetics.nl. We will respond to your request regarding with regard to withdrawal of permission as soon as possible, but in any case within 4 weeks and confirm.

Submit complaints at a supervisory authority
If you have reservations whether you are concerned about the way in which we deal with your personal data, including the way we have processed your personal data, you can report this to a data protection authority that is authorized to hear these complaints.

Contact details and changes to this policy
If you want to contact us with regard to questions or comments about this privacy statement, this can be done via the following contact details:

MVB Branding
E-mail address: support@merodacosmetics.nl
Postal address: Bosscheweg 40, 5056KC, Berkel-Enschot, the Netherlands

This privacy policy can be changed by MVB branding from time to time if new developments take place and / or it deems necessary.




(March, 2021)